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The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center

The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call CenterAuthor: Keith Dawson
Publisher: CMP
Category: Book

List Price: $44.95
Buy New: $19.79
as of 5/19/2012 11:22 PDT details
You Save: $25.16 (56%)

New (21) Used (19) from $17.04

Seller: Swann Company Sales

Languages: English (Unknown), English (Original Language), English (Published)
Media: Paperback
Edition: 5
Pages: 280
Number Of Items: 1
Shipping Weight (lbs): 0.9
Dimensions (in): 9.1 x 6 x 0.7

ISBN: 1578203058
EAN: 9781578203055

Availability: Usually ships in 1-2 business days
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Product Description
Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center? No problem. The Call Center Handbook is a complete guide to starting, running, and im

Establish and operate an efficient call center with this authoritative guide that covers everything from choosing the best site and buying the right equipment to managing agents, monitoring productivity, and enhancing customer relationships.